Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Erica Leal Jewellery?
Each piece is handcrafted using high-quality materials, including recycled sterling silver, 14k gold vermeil, and ethically sourced gemstones to ensure both beauty and durability.
How long will it take to receive my order?
Orders are typically processed within 2-4 business days. Standard shipping within the UK takes 3-5 days, while international shipping can take 7-14 business days depending on your location.
Do you offer international shipping?
Yes, we ship our jewellery worldwide. Shipping costs and delivery times are calculated at checkout based on the destination country.
What is your return policy?
We offer a 14-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How should I care for my jewellery?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store your jewellery in a cool, dry place, preferably in the provided pouch or box.
Can I request a custom design or sizing?
We love creating bespoke pieces! Please contact our customer service team with your requirements, and we will do our best to accommodate custom sizing or unique design requests.